Shipping and Return Policy
Shipping:
We do our best to process orders on the same day. However, we do ask for 1-3 business days to process and ship your order. Please be advised that shipping delays can occur.
Return Policy:
You have 14 days from the date your order was received for any damages or returns to be claimed.
Start your return process here or email shop@encreme.com with your order number and reason for return. If your item is damaged, please also include a photo.
Your return will be processed within a week to a week and a half. We'll send you a Return Notification email to notify you once the return has been completed. Please allow 1-3 business days for refunds to be received to the original form of payment once the return has been processed.
The return shipping cost, $5.00 will be deducted from your refund. You can also mail in your return to the address:
Attn: En Creme
170 East Jefferson Blvd
Los Angeles, CA 90011-2331
Conditions: All merchandise must be unwashed, unworn, and in original condition or will be subject to denial. Please note that shipping and handling fees are final and non-refundable.
All sale items are FINAL sale.